Terms of Service

1. The Service

Wend is a service that helps families record and preserve life stories. A warm, AI-guided interviewer gently leads a recorded conversation with a storyteller; the recording is transcribed and organized into a private, searchable video archive that the family can watch, add to, and keep over time. The Service is provided on a subscription basis with a one-time setup.

2. Eligibility and minimum age

• The account holder must be at least 18 and able to enter a binding agreement.
• A storyteller must be at least 13. The Service is designed for adults and especially for preserving the stories of older family members.
• The AI interviewer is not intended to conduct a session alone with a young child. A minor under 18 should only take part with the involvement and consent of a responsible adult.

3. Accounts and access

• You sign in with secure single-purpose links sent to your email — there are no passwords to store or remember.
• The storyteller reaches their session through one private, reusable link and does not need to create an account.
• You are responsible for keeping your sign-in links and invitations private, and for activity that occurs under your account.
• Notify us promptly of any unauthorized use at [email protected].

4. Setting up for someone else

Wend is usually purchased by one person (the account holder) for another (the storyteller). If you set up Wend for someone else, you represent that:

• You have a genuine relationship with the storyteller and a good-faith basis to invite them.
• You will ensure the storyteller understands they will be recorded and agrees to take part.
• You are responsible for confirming that recording the storyteller is lawful where they are located.
• You will respect the storyteller's wishes, including any request to remove content or stop participating.

5. Recording consent

Recording is central to the Service, and we treat consent seriously:

• Before each session, the storyteller is shown a plain explanation that the conversation will be recorded and proceeds only by choosing to continue. That consent is recorded.
• The storyteller may pause, skip, change the subject, or stop at any point, and may ask for content to be removed from the archive.

6. Your stories and ownership

• The stories belong to your family. You retain ownership of the recordings, transcripts, and archive created through the Service.
• You grant MarketFoundry a limited license to store, process, transcribe, organize, and display this content solely to provide the Service to you and the family members you invite.
• We will not use your private family recordings or transcripts to train AI models, and will not make your archive public, without your explicit, separate consent.

7. Keeping, freezing, and export

These are core promises of the Service:

• We do not silently delete your stories. If a subscription lapses, your archive is frozen and preserved — kept safe and watchable — rather than deleted, and resumes growing when you reactivate.
• Export is always free. You may request a copy of your recordings and archive at any time.
• You may ask us to delete an archive, specific content, or your account, and we will honor that request, subject to limited retention required for legal or backup purposes.

8. Plans and billing

• Membership is $14.95 a month, or $119 a year. The annual membership includes one keepsake of your choice, shipped to a US or Canadian address. Current prices are shown on the pricing page.
• Your first 30 days of recording are included from your first story, on any door into Wend. Membership includes a generous allowance of guided recording each year; we show it before you pay and tell you before you reach it.
• Subscriptions renew automatically until cancelled. You can cancel any time. When a membership ends, new recording pauses; every story already recorded stays playable for your family, and export is always available.
• Gifts: when Wend is given as a gift, the giver pays for one year and chooses the keepsake, and the recipient is not billed during that year. Afterward the recipient may continue on their own membership or let it rest. Nothing recorded is lost.
• Physical products (guest book kits, books, frames, cards) are sold separately with their own included recording terms, stated with each product.
• Prices are in U.S. dollars. We may change pricing with at least 30 days' notice to existing subscribers.

Wedding bookings: Wend Wedding and Wend Hosted

These terms apply when you reserve Wend Wedding or Wend Hosted for a wedding or another event. They add to the terms above.

What you receive. A page for your event from the day you book. A starter kit, shipped within two business days. The stands, signs and cards for the day, shipped about two weeks before your date. One video of what was collected, about thirty days after the event. For an event less than about two weeks away, everything ships together.

Refunds. If you cancel within 14 days of booking, you receive a full refund. After that, and until your kit is printed, we refund all but $49, which covers your page and anything already sent to you. Once your kit is printed it has been made for you and cannot be refunded.

Changing your date. Moving your date costs nothing before your kit is printed. With Wend Hosted, the new date needs a set of stations to be available.

Rented tablet stations (Wend Hosted). The three tablet stations are rented for your event and remain our property. Return them in the prepaid box within five business days after the event. A station that is not returned is charged at its replacement cost. The video frame is yours to keep.

Included time. Your booking includes a year from the day you book, or until 90 days after your event, whichever is later, to keep adding to your own story. What has been collected stays playable after that.

Questions about a booking: [email protected].

9. Acceptable use

You agree not to use the Service to:

• Record anyone without their knowledge and agreement, or where recording them is unlawful
• Record a child under 13, or conduct an AI-guided session alone with a young child
• Upload or create content that is illegal, harassing, threatening, or that infringes others' rights
• Impersonate someone, or set up an account for a person you have no legitimate relationship with
• Attempt to reverse-engineer, scrape, overload, or circumvent the security or access controls of the Service
• Resell or sublicense access without our written permission

We may suspend or terminate accounts that violate this section.

10. AI and accuracy

• The Service uses AI to guide the interview, transcribe speech, and summarize and organize the archive.
• AI-generated summaries, chapters, and transcripts may contain errors. They are intended to reflect what the storyteller actually said, and never to invent facts — but you should review them, and you can correct or remove content.
• The archive is a record of a personal conversation, not professional, medical, legal, or financial advice.

11. Disclaimer of warranties

12. Limitation of liability

13. Termination

We may suspend or terminate access for violation of these Terms, non-payment, or conduct harmful to the Service or other users. You may close your account at any time. On termination, your right to use the Service ends, but your stories are handled per Section 7 — frozen and preserved, and available to export — rather than immediately destroyed, unless you ask us to delete them.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Disputes shall be resolved in the state or federal courts located in San Diego County, California.

15. Changes and contact

We may update these Terms from time to time and will post the updated version with a revised date, notifying you of material changes. Questions? Reach us: